Question 1

Do you work after hours so we can stay open?

Accepted Answer

Yes. Most commercial work is scheduled overnight or in phases to minimize business interruption.

Question 2

Can you handle multi-tenant losses?

Accepted Answer

Yes - we coordinate directly with property managers, tenants, and carriers to keep claims clean.

Question 3

How fast can you mobilize a commercial water loss in Lexington?

Accepted Answer

Our standard target is on-site within 60 minutes of dispatch across Lexington and surrounding counties, with a project lead and extraction equipment in the first truck. Larger losses scale crews within the first 4 hours.

Question 4

Do you provide business interruption documentation?

Accepted Answer

Yes. We deliver moisture mapping, daily psychrometric readings, photos, and Xactimate-aligned scopes that your carrier needs to support both the property claim and the business interruption claim.

Question 5

What categories of water can you handle?

Accepted Answer

All three IICRC S500 categories - Cat 1 clean (supply line), Cat 2 gray (dishwasher, washing machine, HVAC condensate), and Cat 3 black (sewage, river backwater, prolonged standing water). Each requires different containment and disposal.

Question 6

Can you dry hardwood, tile, or VCT without removal?

Accepted Answer

Often yes. We use Injectidry mat systems for tongue-and-groove hardwood and weighted vapor barriers for VCT and glue-down tile. Removal is the last resort, not the first.

Question 7

Do you bill our commercial carrier directly?

Accepted Answer

Yes - we direct-bill most commercial carriers (Cincinnati Insurance, Travelers, Liberty Mutual, The Hartford, Zurich, Chubb, CNA, AmTrust, Erie) so you only handle your deductible.

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